Every year, businesses across the country rely on dependable technology to keep their operations moving smoothly. In 2025, Cinch I.T. once again proved why we are the fastest and the friendliest. As part of our annual Cinch I.T. Wrapped recap, we’re taking a look at the numbers, the wins, and the moments that defined a year of service, support, and countless saved headaches with our award-winning managed IT support services.
This year’s data tells a clear story: reliability, responsiveness, and customer happiness remain at the heart of everything we do. And while we love the numbers, these stats aren’t just benchmarks; they represent problems solved, businesses protected, and teams empowered to work without interruption.
Ticket Crushing: Nearly 60,000 Problems Solved
Let’s kick off with the big one. In 2025, we resolved 59,377 help desk tickets. That’s roughly one ticket every nine minutes, around the clock, all year long.
Every ticket represents a moment when a business needed help, and our team delivered. This level of responsiveness and consistency is a core part of why Cinch I.T. has become one of the most reliable managed IT support services providers in the country.
Fast, Accurate, Dependable. That’s the Cinch Way
Speed That Matters: 99.7% First Response Time Met.
In IT support, speed isn’t just appreciated, it’s mission-critical. This year, our team hit our first response target 99.7% of the time. When clients reached out, we were there. Quickly.
This stat isn’t just a number, it reflects our commitment to eliminating downtime, reducing stress, and giving clients confidence that they’re never alone when tech gets tricky. This exceptional responsiveness is part of what fuels the power of Cinch I.T. Wrapped, showing that behind every managed IT support services support request is a team that genuinely cares.
Real People, Real Support: 99% of Calls Answered Live
You know what businesses love? Talking to real humans.
This year, 99% of incoming calls were answered live by our team, without being bounced around, lost in menus, or dumped into automated limbo. That means nearly every client who reached out for help got immediate access to a Cinch technician ready to troubleshoot, guide, or spring into action.
It’s one of the reasons clients routinely describe Cinch I.T.’s managed IT support services as approachable, reliable, and refreshingly human in an industry known for robotic responses.
Survey Superstars: 2,027 Responses & a 4.94/5 Satisfaction Score
Cinch clients didn’t hold back when it came to feedback. We received 2,027 survey submissions, and the results were incredible: an average rating of 4.94 out of 5.
That score reflects patience, expertise, friendliness, and a dedication to doing things right the first time. Happy clients leave great reviews and this year, they made it loud and clear that the Cinch team continues to deliver exceptional support every day.
A Year of Fast and Friendly Service
This year, our team stepped up every single day, whether it was solving tickets, preventing emergencies, or bringing a calm voice to chaotic tech moments. Cinch I.T. Wrapped isn’t just a celebration of numbers; it’s a celebration of teamwork, client partnerships, and commitment to excellence for our award winning managed IT support services.
For more of our 2025 managed IT support services visit our social media pages: Instagram and LinkedIn
And that’s a wrap. Thanks for another incredible year. On to the next one!
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About Cinch I.T.’s Managed IT Support Services
Looking to gain greater control over your technology and security? We specialize in helping businesses like yours take proactive steps with strategic services, including a comprehensive IT Control Checklist Assessment. Our team is committed to being more than just a service provider, we’re your dedicated partner in achieving operational efficiency and peace of mind. With our fast, friendly, and transparent approach, you’ll always know where you stand and how to move forward. With Cinch I.T.
Discover how Cinch’s managed IT support services can support your success through smarter, friendlier, and more secure technology solutions. Contact us today!
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