This position is responsible for performing day-to-day help desk services by completing help desk requests, answering telephone calls, replying to e-mails and responding to other inquiries related to IT functions. This position also assists users with identifying IT problems and finding & executing resolutions to their problems.
DUTIES AND RESPONSIBILITIES:
– Monitor the helpdesk and answer and or escalate tickets in a timely fashion
– Create and Maintain Build sheets for machine builds and software installations
– Prepare and deploy client devices (Desktops, Laptops, Phones, Tablets)
– Troubleshoot basic PC and Networking issues
– Other responsibilities as assigned