Helpdesk

Cinch IT offers a fully staffed helpdesk to remotely monitoring your IT solutions, provide rapid troubleshooting and to answer any of your computer questions.

 

Our US-based Help Desk Solves Problems Quickly

Let us provide you a U.S. based and staffed Helpdesk team using ITIL-based best practices, without capital investment, staff retention issues, trouble ticketing system or infrastructure requirements. Have your employees focus on your business, while we support your systems around the clock.  Our helpdesk services are centrally located in Worcester, MA.

By leveraging Cinch IT’s Help Desk services, organizations avoid spending time and resources on training, expensive trouble ticket systems, and support costs for PC’s, MAC’s, mobile, email, networks, servers and Office Suite application support.  Our goal is to help your team leverage technology to be more productive.

Live Technical Support Teams

Over 95% of all Help Desk service calls are answered within sedonds. Our Help Desk teams are organized by customer, so they become familiar with your systems and your people. Incidents are resolved by our remote services team or an on-site visit by one of our experienced engineers. We’ve got you covered.

These trained IT professionals use sophisticated processes and systems to resolve your issues quickly. You get quicker resolutions, less downtime, and more productive users. Additionally, almost every one of our clients has reduced their IT Help Desk operating costs.

Expert IT Professionals with a Broad Array of Skills

As users “Bring their own Devices,” (BYOD) and technology evolves does your IT Help Desk staff have the “depth” of skills necessary to support Office 365, mobile devices, virtualization, VDI, compliance requirements, security, and disaster recovery to name a few disciplines.  We do.

Instead of spending a ton of money on training to keep up with the latest technologies or hiring new IT staff skilled in a particular area let Cinch IT provide you the Help Desk services you need for each of the skill sets you require.  You may only need a resource when a particular problem occurs, but this support could make all the difference.

Help Desk Services Include:

  • Calls answered by skilled technical support engineers not an answering or dispatch service.
  • Above industry average First Call Resolve rate.
  • World Class CAN DO customer service commitment for every request.
  • Our Help Desk professionals strive to exceed client expectations on every call.
  • Any combination of on-site, dispatched or remote help desk services.
  • Access to your own secure self-service portal to request assistance and view status of tickets.
  • Dedicated Account Teams.
  • Support for desktops, MAC’s, laptops, servers, MS exchange, and mobile devices.
  • Support for multi-location environments.
  • Comprehensive, customized monthly reports detailing key metrics and Help Desk response times
Worcester Helpdesk

For more information, call 508.425.4714
or email us.

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